Veterinary Administration and Secretarial Support: Program Overview, Universities, Careers & Salaries

Program Overview

Designed for individuals seeking a specialized role at the intersection of veterinary medicine and administrative excellence, this program equips students with the essential skills to support veterinary professionals and healthcare operations efficiently. Graduates emerge ready to manage complex office environments within clinics, hospitals, and administrative offices, combining technical precision with strong interpersonal acumen.

• Business and Veterinary Communications: Develops the ability to convey information clearly and professionally across diverse stakeholders, including pet owners, veterinary staff, and regulatory bodies, using appropriate tone and format.
• Veterinary Terminology: Builds a comprehensive understanding of medical and procedural language used in animal healthcare settings, enabling accurate documentation and communication.
• Principles of Veterinary Health Care Operations: Explores the inner workings of veterinary facilities, including workflow management, resource allocation, and service delivery models within clinical and administrative contexts.
• Public Relations and Interpersonal Communications: Enhances skills in client engagement, conflict resolution, and professional interaction, fostering positive relationships in high-pressure, emotionally charged environments.
• Software Applications: Provides hands-on training in industry-standard tools for veterinary practice management, including electronic health records (EHR), billing systems, and digital communication platforms.
• Record-Keeping and Filing Systems: Teaches systematic approaches to organizing medical, financial, and operational records with accuracy, security, and compliance in mind.
• Scheduling and Meeting Planning: Focuses on coordinating complex calendars, managing appointments, and facilitating meetings with precision and foresight.
• Applicable Policy and Regulations: Covers legal and regulatory frameworks governing veterinary practice, including patient confidentiality, animal welfare standards, and licensing requirements.
• Professional Standards and Ethics: Emphasizes integrity, accountability, and ethical decision-making in all administrative tasks, ensuring trust and consistency in professional conduct.