Receptionist: Program Overview, Universities, Careers & Salaries

Program Overview

Designed to equip professionals with essential administrative and communication competencies, this program focuses on the critical role of frontline support in organizational operations. Students develop the skills needed to manage high-volume communication environments with efficiency, accuracy, and professionalism across diverse business settings.

• Telephone and Communication Systems Operation: Learn to manage advanced telephone switchboards, digital communication platforms, and related equipment to ensure seamless call routing and system functionality.
• Professional Call Handling and Response Protocols: Master techniques for answering calls with clarity, courtesy, and promptness, including handling urgent inquiries and directing callers appropriately.
• Information Management and Recordkeeping: Develop proficiency in maintaining accurate logs of incoming calls, visitor interactions, and correspondence using both digital and manual systems.
• Interoffice Communication and Coordination: Gain skills in relaying messages between departments, managing internal call transfers, and supporting efficient workflow across teams.
• Scheduling and Calendar Administration: Learn to organize and maintain complex appointment calendars, coordinate meetings, and manage time-sensitive administrative tasks.
• Business Correspondence and Public Relations Fundamentals: Understand core principles of professional communication, including tone, etiquette, and the role of reception in shaping organizational image.
• Customer Service Excellence in High-Pressure Environments: Build resilience and adaptability in delivering consistent, positive experiences to clients, visitors, and internal stakeholders.