Customer Service Support and Call Center Operations: Program Overview, Universities, Careers & Salaries
Program Overview
Designed for professionals seeking expertise in modern service delivery environments, this program equips learners with the technical and interpersonal competencies required to excel in high-volume customer support roles. It emphasizes real-world application across digital and voice-based platforms, preparing individuals to manage inquiries efficiently while maintaining exceptional service standards.
- User Interfaces and User Behavior: Explores how individuals interact with digital systems, focusing on intuitive design principles and user experience to improve service effectiveness and satisfaction.
- Hardware and Software Systems Operation: Covers foundational knowledge of computer systems, peripherals, and software applications essential for troubleshooting and supporting end-users.
- Customer Interaction Skills: Develops strategies for empathetic, clear, and professional communication across diverse customer scenarios and emotional states.
- Telephone and Email Communication Techniques: Teaches structured, concise, and professional methods for handling inquiries through voice and written channels with accuracy and efficiency.
- Data Entry and Management: Focuses on precision, speed, and integrity in recording and updating customer information within operational systems.
- Database and Internet Search Strategies: Builds proficiency in navigating internal databases and online resources to locate accurate information quickly and verify solutions.
Customer Service Support and Call Center Operations Graduate Trends (2010-2024)
Customer Service Support and Call Center Operations Career Pathways & Salary Outlook
The following table presents salary data for occupations typically aligned with Customer Service Support and Call Center Operations degrees, including Order Clerks and Customer Service Representatives. These career paths represent common employment outcomes but are not guaranteed for all graduates. Salary ranges vary by location, employer, experience level, and specific role requirements. Nationally, these occupations employ approximately 2,809,350 professionals.
National Average Salaries
| Occupation | Median Salary | Salary Range | Total Employment | Hourly Rate |
|---|---|---|---|---|
| Order Clerks 43-4151 | $44,660 | $33,530 - $61,680 | 83,420 | $21.47 |
| Customer Service Representatives 43-4051 | $42,830 | $30,690 - $62,730 | 2,725,930 | $20.59 |
Customer Service Support and Call Center Operations Salary Map by State
Geographic location significantly impacts earning potential for these careers. Average salaries range from $35,625 in Louisiana to $51,205 in Massachusetts—a 44% difference. The highest-paying states include Massachusetts, District of Columbia, and New Hampshire. Nationwide, these occupations employ over 2,809,350 professionals across all states. Explore the interactive map below to compare regional compensation and identify optimal markets for your career goals.
Average Salary Range:
Top Universities for Customer Service Support and Call Center Operations by Graduate Enrollment
Below are the top 27 institutions offering Customer Service Support and Call Center Operations programs for the 2023-2024 academic year (the most recent data reported as of 2025), ranked by the number of graduates. The highest graduate enrollment in Customer Service Support and Call Center Operations is found at Sinclair Community College (1,767 graduates), Rio Salado College (1,279 graduates), Central Georgia Technical College (CGTC) (235 graduates), Baton Rouge Community College (BRCC) (77 graduates), and Horry-Georgetown Technical College (HGTC) (50 graduates). Combined, these colleges produced 3,621 graduates across all degree levels. Program availability varies by award level, including Associate, Bachelor's, Master's, and Doctoral degrees at participating universities and schools.
| College Name | Award Levels | Graduates | Location | Control | Website |
|---|---|---|---|---|---|
| Sinclair Community College |
Residency
|
1,767 | Dayton, Ohio | Public | sinclair.edu |
| Rio Salado College |
Associate's
Residency
Other Award
|
1,279 | Tempe, Arizona | Public | rio.maricopa.edu |
| Central Georgia Technical College (CGTC) |
Other Award
|
235 | Warner Robins, Georgia | Public | centralgatech.edu |
| Baton Rouge Community College (BRCC) |
Other Award
|
77 | Baton Rouge, Louisiana | Public | mybrcc.edu |
| Horry-Georgetown Technical College (HGTC) |
Other Award
|
50 | Conway, South Carolina | Public | hgtc.edu |
| Columbus Technical College (Columbus Tech) |
Other Award
|
28 | Columbus, Georgia | Public | columbustech.edu |
| Wiregrass Georgia Technical College |
Other Award
|
28 | Valdosta, Georgia | Public | wiregrass.edu |
| Central New Mexico Community College (CNM) |
Other Award
|
26 | Albuquerque, New Mexico | Public | cnm.edu |
| Northwood Technical College (Northwood Tech) |
Certificate (1-2 yrs)
|
22 | Rice Lake, Wisconsin | Public | northwoodtech.edu |
| Milwaukee Area Technical College (MATC) |
Other Award
|
19 | Milwaukee, Wisconsin | Public | matc.edu |
| Central Louisiana Technical Community College (CLTCC) |
Certificate (1-2 yrs)
|
15 | Alexandria, Louisiana | Public | cltcc.edu |
| Shasta College |
Other Award
|
12 | Redding, California | Public | shastacollege.edu |
| Piedmont Technical College (PTC) |
Other Award
|
11 | Greenwood, South Carolina | Public | ptc.edu |
| Allan Hancock College |
Residency
|
8 | Santa Maria, California | Public | hancockcollege.edu |
| Mid-State Technical College (Mid-State) |
Other Award
|
8 | Wisconsin Rapids, Wisconsin | Public | mstc.edu |
| Lorain County Community College (LCCC) |
Other Award
|
6 | Elyria, Ohio | Public | lorainccc.edu |
| Northwest Vista College (NVC) |
Associate's
Other Award
|
6 | San Antonio, Texas | Public | alamo.edu |
| Georgia Northwestern Technical College (GNTC) |
Other Award
|
5 | Rome, Georgia | Public | gntc.edu |
| East Los Angeles College (ELAC) |
Other Award
|
4 | Monterey Park, California | Public | elac.edu |
| Bossier Parish Community College (BPCC) |
Residency
Other Award
|
4 | Bossier City, Louisiana | Public | bpcc.edu |
| Los Angeles Pierce College (LAPC) |
Other Award
|
3 | Woodland Hills, California | Public | lapc.edu |
| Albany Technical College |
Other Award
|
3 | Albany, Georgia | Public | albanytech.edu |
| John A Logan College (JALC) |
Other Award
|
1 | Carterville, Illinois | Public | jalc.edu |
| Miami University |
Other Award
|
1 | Middletown, Ohio | Public | miamioh.edu |
| Highline College |
Certificate (1-2 yrs)
|
1 | Des Moines, Washington | Public | highline.edu |
| Olympic College (OC) |
Residency
|
1 | Bremerton, Washington | Public | olympic.edu |
| Spokane Community College (SCC) |
Associate's
|
1 | Spokane, Washington | Public | scc.spokane.edu |
Frequently Asked Questions
Find answers to the most common questions about Customer Service Support and Call Center Operations programs
How much can I earn with a Customer Service Support and Call Center Operations degree?
Salaries for Customer Service Support and Call Center Operations graduates vary by role and location. Order Clerks earn a median of $44,660 annually, while Customer Service Representatives earn around $42,830. Geographic location significantly impacts earnings—professionals in Massachusetts average $51,205 compared to $35,625 in Louisiana. Approximately 2,809,350 professionals work in related occupations nationwide.
Salary data from U.S. Bureau of Labor Statistics OEWS program, May 2024. Earnings vary by experience, employer, and market conditions.
Which universities have the largest Customer Service Support and Call Center Operations programs?
Currently 27 accredited institutions offer Customer Service Support and Call Center Operations degrees across the U.S. Programs with the highest enrollment include Sinclair Community College (1,767 graduates), Rio Salado College (1,279 graduates), and Central Georgia Technical College (CGTC) (235 graduates).
Program size doesn't necessarily indicate quality—consider factors like faculty expertise, production opportunities, location, and available degree levels when choosing a school.
Data based on IPEDS program completions for 2023-2024 academic year. Numbers reflect programs where students graduated.
Is enrollment in Customer Service Support and Call Center Operations growing or declining?
Graduate numbers have increased over the past decade, rising from 2,002 in 2010 to 3,621 in 2023-24. This represents a 81% increase overall from 2010.
The field remains specialized with steady interest, though opportunities are most concentrated in major metropolitan areas with active arts scenes like New York, California, and Illinois.
Graduate enrollment data from IPEDS, 2010-2024 academic years. Trends reflect reported completions at participating institutions.
What career paths are available with a Customer Service Support and Call Center Operations degree?
This degree prepares you for roles such as Order Clerks, Customer Service Representatives, . Related occupations employ approximately 2,809,350 professionals nationwide.
Skills in project management, creative leadership, and collaboration also transfer to event planning, arts administration, marketing, and corporate training roles. Many professionals work freelance or on a project basis across theatre, film, and live events.
Career pathways mapped using CIP-SOC crosswalk from the National Center for Education Statistics. Employment data from BLS OEWS May 2024.
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