Customer Service Management: Program Overview, Universities, Careers & Salaries
Program Overview
Customer Service Management equips professionals with the strategic and operational expertise needed to lead high-performing customer support environments. This program focuses on optimizing customer experiences through data-driven decision-making, effective team leadership, and seamless integration of technology and service delivery.
- Customer Behavior Analysis: Understanding the motivations, expectations, and interaction patterns of customers to anticipate needs and improve service outcomes.
- Information Technology and Systems Management: Mastering the use and oversight of customer relationship management (CRM) platforms, help desk software, and digital communication tools.
- Customer Service Database Development and Utilization: Designing, maintaining, and leveraging databases to track interactions, measure performance, and support personalized service delivery.
- User Feedback and Survey Implementation: Creating and analyzing feedback mechanisms such as satisfaction surveys, net promoter scores, and real-time feedback systems to drive continuous improvement.
- Strategic and Performance Planning: Establishing measurable goals, monitoring key performance indicators (KPIs), and aligning service operations with broader organizational objectives.
- Operations Management in Service Environments: Overseeing daily workflows, resource allocation, scheduling, and process optimization within call centers and frontline support units.
- Personnel Supervision and Team Leadership: Developing skills in hiring, training, motivating, and evaluating customer service teams to maintain high performance and morale.
- Integrated Communications and Marketing Strategies: Applying principles of branding, messaging, and customer engagement to enhance service consistency and strengthen customer loyalty.
Customer Service Management Graduate Trends (2010-2024)
Customer Service Management Career Pathways & Salary Outlook
The following table presents salary data for occupations typically aligned with Customer Service Management degrees, including Administrative Services Managers and First-Line Supervisors of Office and Administrative Support Workers. These career paths represent common employment outcomes but are not guaranteed for all graduates. Salary ranges vary by location, employer, experience level, and specific role requirements. Nationally, these occupations employ approximately 1,749,720 professionals.
National Average Salaries
| Occupation | Median Salary | Salary Range | Total Employment | Hourly Rate |
|---|---|---|---|---|
| Administrative Services Managers 11-3012 | $108,390 | $64,740 - $200,010 | 254,140 | $52.11 |
| First-Line Supervisors of Office and Administrative Support Workers 43-1011 | $66,140 | $43,920 - $102,980 | 1,495,580 | $31.80 |
Customer Service Management Salary Map by State
Geographic location significantly impacts earning potential for these careers. Average salaries range from $67,070 in West Virginia to $109,540 in Colorado—a 63% difference. The highest-paying states include Colorado, Washington, and Delaware. Nationwide, these occupations employ over 1,749,720 professionals across all states. Explore the interactive map below to compare regional compensation and identify optimal markets for your career goals.
Average Salary Range:
Top Universities for Customer Service Management by Graduate Enrollment
Below are the top 20 institutions offering Customer Service Management programs for the 2023-2024 academic year (the most recent data reported as of 2025), ranked by the number of graduates. The highest graduate enrollment in Customer Service Management is found at Western Technical College (WTC) (65 graduates), University of North Texas (UNT) (22 graduates), Michigan State University (MSU) (18 graduates), Peirce College (17 graduates), and Waukesha County Technical College (WCTC) (12 graduates). Combined, these colleges produced 198 graduates across all degree levels. Program availability varies by award level, including Associate, Bachelor's, Master's, and Doctoral degrees at participating universities and schools.
| College Name | Award Levels | Graduates | Location | Control | Website |
|---|---|---|---|---|---|
| Western Technical College (WTC) |
Residency
|
65 | La Crosse, Wisconsin | Public | westerntc.edu |
| University of North Texas (UNT) |
Bachelor's
|
22 | Denton, Texas | Public | unt.edu |
| Michigan State University (MSU) |
Master's
|
18 | East Lansing, Michigan | Public | msu.edu |
| Peirce College |
Certificate (1-2 yrs)
Other Award
|
17 | Philadelphia, Pennsylvania | Private | peirce.edu |
| Waukesha County Technical College (WCTC) |
Other Award
|
12 | Pewaukee, Wisconsin | Public | wctc.edu |
| Chattanooga State Community College |
Other Award
|
11 | Chattanooga, Tennessee | Public | chattanoogastate.edu |
| Ohio University (OHIO) |
Bachelor's
|
10 | Athens, Ohio | Public | ohio.edu |
| Minnesota State University Moorhead (MSUM) |
Other Award
|
8 | Moorhead, Minnesota | Public | mnstate.edu |
| Edison State Community College |
Other Award
|
7 | Piqua, Ohio | Public | edisonohio.edu |
| Highline College |
Other Award
|
5 | Des Moines, Washington | Public | highline.edu |
| Boise State University (BBU) |
Other Award
|
4 | Boise, Idaho | Public | boisestate.edu |
| Portland Community College (PCC) |
Other Award
|
4 | Portland, Oregon | Public | pcc.edu |
| Ashford University (UAGC) |
Bachelor's
|
3 | San Diego, California | Private | uagc.edu |
| Bethel University |
Associate's
|
3 | McKenzie, Tennessee | Private | bethelu.edu |
| Henry Ford College (HFC) |
Other Award
|
2 | Dearborn, Michigan | Public | hfcc.edu |
| Bellevue University |
Bachelor's
|
2 | Bellevue, Nebraska | Private | bellevue.edu |
| Central Ohio Technical College (COTC) |
Other Award
|
2 | Newark, Ohio | Public | cotc.edu |
| Community College of Denver (CCD) |
Other Award
|
1 | Denver, Colorado | Public | ccd.edu |
| Northland Community and Technical College |
Other Award
|
1 | Thief River Falls, Minnesota | Public | northlandcollege.edu |
| Madison Area Technical College |
Other Award
|
1 | Madison, Wisconsin | Public | madisoncollege.edu |
Frequently Asked Questions
Find answers to the most common questions about Customer Service Management programs
How much can I earn with a Customer Service Management degree?
Salaries for Customer Service Management graduates vary by role and location. Administrative Services Managers earn a median of $108,390 annually, while First-Line Supervisors of Office and Administrative Support Workers earn around $66,140. Geographic location significantly impacts earnings—professionals in Colorado average $109,540 compared to $67,070 in West Virginia. Approximately 1,749,720 professionals work in related occupations nationwide.
Salary data from U.S. Bureau of Labor Statistics OEWS program, May 2024. Earnings vary by experience, employer, and market conditions.
Which universities have the largest Customer Service Management programs?
Currently 20 accredited institutions offer Customer Service Management degrees across the U.S. Programs with the highest enrollment include Western Technical College (WTC) (65 graduates), University of North Texas (UNT) (22 graduates), and Michigan State University (MSU) (18 graduates).
Program size doesn't necessarily indicate quality—consider factors like faculty expertise, production opportunities, location, and available degree levels when choosing a school.
Data based on IPEDS program completions for 2023-2024 academic year. Numbers reflect programs where students graduated.
Is enrollment in Customer Service Management growing or declining?
Graduate numbers have increased over the past decade, rising from 141 in 2010 to 198 in 2023-24. This represents a 40% increase overall from 2010.
The field remains specialized with steady interest, though opportunities are most concentrated in major metropolitan areas with active arts scenes like New York, California, and Illinois.
Graduate enrollment data from IPEDS, 2010-2024 academic years. Trends reflect reported completions at participating institutions.
What career paths are available with a Customer Service Management degree?
This degree prepares you for roles such as Administrative Services Managers, First-Line Supervisors of Office and Administrative Support Workers, . Related occupations employ approximately 1,749,720 professionals nationwide.
Skills in project management, creative leadership, and collaboration also transfer to event planning, arts administration, marketing, and corporate training roles. Many professionals work freelance or on a project basis across theatre, film, and live events.
Career pathways mapped using CIP-SOC crosswalk from the National Center for Education Statistics. Employment data from BLS OEWS May 2024.
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