Medical Receptionist: Program Overview, Universities, Careers & Salaries

Program Overview

Designed to equip students with the foundational skills needed to thrive in fast-paced healthcare environments, this program focuses on the administrative and interpersonal aspects of patient support within medical offices and clinical settings. Graduates are prepared to serve as essential frontline staff, ensuring seamless operations through efficient communication, accurate documentation, and professional patient engagement.

• Medical Terminology: Develops proficiency in the language of healthcare, enabling accurate understanding and communication of medical conditions, procedures, and treatments.
• Patient Intake and Discharge Procedures: Covers protocols for collecting patient information, verifying insurance, and managing transitions in care with precision and empathy.
• Healthcare Facility Operations: Explores the structure and daily workflows of medical offices, clinics, and outpatient centers to support effective administrative coordination.
• Electronic Health Records (EHR) and Data Entry: Provides hands-on training in managing digital patient records, ensuring confidentiality, accuracy, and compliance with health information standards.
• Interpersonal and Communication Skills: Builds confidence in professional interactions with patients, providers, and staff through active listening, conflict resolution, and clear verbal and written communication.
• Customer Service in Healthcare Settings: Emphasizes patient-centered service delivery, including managing expectations, handling sensitive situations, and maintaining a welcoming environment.
• Telephone and Front Desk Etiquette: Teaches professional call handling, message relay, appointment scheduling, and the use of medical office software systems.
• Compliance and Regulatory Standards: Introduces key laws and guidelines, such as HIPAA, that govern patient privacy, data security, and ethical conduct in healthcare administration.